Supreme Court of India

ITC LIMITED versus AASHNA ROY

2026 INSC 135

Case number: CIVIL APPEAL No. 3318/2023
Judgment date: 2026-02-06
Petitioner / appellant: ITC LIMITED
Respondent: AASHNA ROY
Neutral citation: 2026 INSC 135
Other citation: [2026] 2 S.C.R. 455
CNR: ESCR010000512026
Bench / judges: RAJESH BINDAL, MANMOHAN
Author judge: RAJESH BINDAL
Bench size: 2 Judges
Disposal nature: Case Partly allowed
Judgment year: 2026

Issue for consideration

Issue arose whether the National Commission was justified in awarding a compensation of ₹2 crores to the respondent-model for a faulty haircut she took at the beauty salon in the appellant’s Hotel.

Headnote excerpt

Consumer Protection Act, 1986 – Deficiency the beauty salon in the appellant’s hotel for haircut – Dissatisfied with the services rendered, she filed complaint before National Commission – Commission awarded a compensation of ₹2 crores to the respondent holding the appellant guilty of the deficiency in service and

Full Judgement details :

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